At Consula, your privacy is essential to us, and maintaining your trust is our top priority. We are dedicated to ensuring secure transactions and taking appropriate measures to protect the information you share with us while availing of our services.

This Privacy Policy ("Policy"), as updated from time to time, explains how we collect, store, process, disclose, and use the information you provide through our website or mobile application (collectively referred to as the "Platform").

We may modify this Policy to reflect changes in law or our practices. When updates are made, we will revise the "Last Updated" date at the bottom of this Policy. We encourage you to review it periodically to stay informed. By continuing to use our Platform, you acknowledge and accept the updated terms of this Policy.

If you disagree with any part of this Policy, please refrain from (i) using or accessing our Platform, (ii) availing of our services, and (iii) sharing your information with us.

By providing your information, as well as the information of your family members or dependents, you:

1. Consent to its collection, storage, disclosure, processing, and transfer as outlined in this Policy.

2. Confirm that you have obtained necessary permissions from the relevant individuals to share their data with us.

You always have the choice to withhold your information if you disagree with this Policy.

 

1. Applicability

This Privacy Policy applies to all individuals and entities who access or use our Platform, including but not limited to healthcare providers, insurers, corporate clients, and their employees, from whom we collect information during the course of our services.

 

2. Collection and Use of Information

We may collect Personal Information and Sensitive Personal Data or Information (SPDI) about you, your family members, or dependents while using our Platform. This information may also be shared with us by your employer or insurer if applicable.

Personal Information includes, but is not limited to:

• Name, date of birth, identity card number, employee code

• Email address, residential address, mobile number

• Alternate contact details

Sensitive Personal Data or Information (SPDI) includes:

• Financial information (e.g., bank account details, payment instruments)

• Health-related data (e.g., medical history, prescriptions, test reports)

• Physiological, physical, and mental health conditions

• Any details connected to the above

We understand the sensitivity of this information and assure you that it will only be used to provide healthcare services as mutually agreed upon and as stated in this Policy.

 

3. Information Handling and Access

While using our Platform or availing of services, you may need to provide Personal Information and SPDI. This process is facilitated through a secure login credential that will be shared with you via email. Upon first login, you will be required to change your password for added security.

• Location Access:

With your consent, we may use GPS or similar technologies to determine your location to recommend suitable service providers in your area. You can disable location services if you prefer not to share this information.

• Device Access:

We may access files, your device’s camera, or photo gallery with your explicit consent to facilitate document uploads. You can revoke this permission at any time.

• Health Information:

If you use integrations like Apple HealthKit, we may collect non-identifiable aggregated health data (e.g., step count, weight, calorie intake) to enhance your user experience. This data is used strictly for tracking and profile creation, and we do not store payment or banking details.

 

4. Compliance with Regulations

We comply with the applicable laws and standards, including the eSPI Rules 2011, which define Sensitive Personal Data or Information to include:

• Passwords

• Financial information (e.g., bank accounts, credit/debit card details)

• Physical, physiological, and mental health data

• Sexual orientation

• Medical records and biometric information

• Information shared under lawful contracts

• Visitor registration details and call records

​

5. Access

You can upload and store medical and health records for yourself and/or your family members or dependents on our Platform. These records are accessible only to you through your unique login credentials. This feature ensures that you can easily manage and access all relevant medical and health information in one place.

We emphasize that, apart from you, no one else will have access to these records except the parties outlined in this Privacy Policy. To ensure security, all such information is transmitted in encrypted form, safeguarding it against unauthorized access or decoding.

If you wish to access, update, or correct your Sensitive Personal Data or Information for any reason, you can do so by logging into the Platform or contacting us at consula.rhpl@gmail.com. We will ensure that your data is updated or corrected accordingly.

Should you wish to know the names and addresses of third parties to whom your Personal Information has been disclosed, you can request this information by writing to us at consula.rhpl@gmail.com. We will make every effort to provide you with the requested details within a reasonable timeframe.

​

6. Use of Personal Information
We collect and use Personal Information for a variety of purposes, including but not limited to:

• Providing and delivering effective healthcare services.

• Resolving customer support issues efficiently.

• Enhancing and improving the functionality and performance of our website or mobile application.

• Conducting academic research, audits, clinical studies, or other analyses to gain insights, improve our services, and develop new technologies, thereby ensuring a better quality of care for all users.

• Customizing the content and advertising displayed to match your interests and preferences.

• Contacting you via phone, SMS, email, or third-party communication platforms (e.g., WhatsApp) for appointment updates, technical assistance, payment reminders, feedback collection, and security notifications.

• Sending promotional and marketing communications from Consula or our channel partners through SMS, email, postal mail, or platforms such as WhatsApp and Facebook.

• Advertising products and services offered by Consula and third parties.

• Sharing your information with our business partners to facilitate the specific services you have requested and ensure their effective delivery.

• Fulfilling obligations arising from any agreements you have entered into with us.

• Responding to legal requests such as subpoenas, court orders, or other legal processes, or establishing or defending our legal rights.

• Investigating and addressing illegal activities, suspected fraud, breaches of our Terms of Use, violations of agreements, or other legal requirements.

​

7. Data Storage

All your Personal Information, Sensitive Personal Data, and medical records are securely hosted.

We retain your Personal Information, Sensitive Personal Data, and medical records solely for the purpose of providing the required services, or for historical, statistical, or legal purposes. The retention period is limited to the time necessary to fulfill these purposes or as required by applicable laws.

 

8. Data Deletion

You may request the deletion of your account by contacting us. All deletion requests will be reviewed and processed in accordance with applicable laws, rules, regulations, and guidelines in effect at the time.

 

9. Transfer / Sharing of Information

We value your privacy and commit to not transferring or disclosing your Personal Information, Sensitive Personal Data, or medical records except under the following circumstances:

• Law Enforcement: To law enforcement agencies as part of an investigation serving the public interest, subject to due legal process.

• Fraud Prevention: To our associates and affiliates to detect and prevent fraud, identity theft, and other illegal activities, or to manage multiple or related accounts to prevent service abuse.

• Service Delivery: To our full-time employees and associates, strictly on a need-to-know basis, to deliver the services requested by you.

• Healthcare Providers: To our empaneled healthcare providers, strictly on a need-to-know basis, to facilitate necessary healthcare services.

• Corporate Restructuring: In the event of corporate restructuring or acquisition, your information may be shared with the acquiring or successor entity, provided that the new entity complies with this Privacy Policy.

• Employer Requests: To your employer or their authorized representatives, if applicable, upon receiving a formal request and the necessary approvals.

 

10. Advertisements and Links to Third-Party Websites

Our Platform may include advertisements or links to third-party websites. Please note that we do not control or guarantee the safety, accuracy, or integrity of the Personal Information or Sensitive Personal Data you may choose to share with such third parties. We strongly recommend reviewing the terms and privacy policies of these third-party websites before sharing any Personal Information or Sensitive Personal Data about yourself, your family members, or your dependents.

​

11. Grievance 

Name: Kaustubh Kulkarni

Email ID: consula.rhpl@gmail.com

Phone no.: +91 9373603585

 

 

Your trust is critical to us, and we are committed to protecting your privacy while delivering the best possible care.